{"id":128102,"date":"2015-05-18T05:44:48","date_gmt":"2015-05-17T21:44:48","guid":{"rendered":"https:\/\/www.pandasilk.com\/return-refund-policy\/"},"modified":"2025-01-18T12:45:28","modified_gmt":"2025-01-18T20:45:28","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/www.pandasilk.com\/cs\/return-refund-policy\/","title":{"rendered":"Z\u00e1sady vracen\u00ed zbo\u017e\u00ed"},"content":{"rendered":"

Z\u00e1le\u017e\u00ed n\u00e1m na tom, abyste m\u011bli pozitivn\u00ed z\u00e1\u017eitek z nakupov\u00e1n\u00ed. Pokud nejste s n\u00e1kupem zcela spokojeni, jsme tu, abychom v\u00e1m pomohli. Nab\u00edz\u00edme jednoduch\u00e9 vr\u00e1cen\u00ed a refundace, kter\u00e9 podl\u00e9haj\u00ed ur\u010dit\u00fdm podm\u00ednk\u00e1m uveden\u00fdm v na\u0161ich z\u00e1sad\u00e1ch n\u00ed\u017ee. V p\u0159\u00edpad\u011b jak\u00fdchkoli dotaz\u016f nev\u00e1hejte kontaktovat n\u00e1\u0161 t\u00fdm z\u00e1kaznick\u00e9 podpory.<\/p>\n

1. Z\u00e1sady pro vr\u00e1cen\u00ed zbo\u017e\u00ed<\/h3>\n

Obecn\u00e9: Vzhledem k vysok\u00fdm n\u00e1klad\u016fm na v\u00fdrobu hedv\u00e1bn\u00e9 tkaniny obecn\u011b nep\u0159ij\u00edm\u00e1me vr\u00e1cen\u00ed zbo\u017e\u00ed u objedn\u00e1vek z d\u016fvodu zm\u011bny n\u00e1zoru. P\u0159ed zad\u00e1n\u00edm objedn\u00e1vky pros\u00edm pe\u010dliv\u011b zva\u017ete sv\u016fj n\u00e1kup.<\/p>\n

Chyby v objedn\u00e1vce: Pokud obdr\u017e\u00edte nespr\u00e1vn\u00e9, chyb\u011bj\u00edc\u00ed nebo po\u0161kozen\u00e9 polo\u017eky, okam\u017eit\u011b n\u00e1s kontaktujte s fotografiemi \u0161t\u00edtku FedEx a p\u0159\u00edpadn\u00e9ho po\u0161kozen\u00ed. Polo\u017eky neprodlen\u011b vym\u011bn\u00edme nebo ode\u0161leme chyb\u011bj\u00edc\u00ed.<\/p>\n

Probl\u00e9my s kvalitou:<\/p>\n

Lo\u017en\u00ed pr\u00e1dlo: U probl\u00e9m\u016f s kvalitou lo\u017en\u00edho pr\u00e1dla nab\u00edz\u00edme plnou refundaci. No\u010dn\u00ed pr\u00e1dlo: U probl\u00e9m\u016f s kvalitou no\u010dn\u00edho pr\u00e1dla nab\u00edz\u00edme v\u00fdm\u011bnu. Spodn\u00ed pr\u00e1dlo: Vzhledem k povaze produktu nep\u0159ij\u00edm\u00e1me vr\u00e1cen\u00ed ani v\u00fdm\u011bnu hedv\u00e1bn\u00e9ho spodn\u00edho pr\u00e1dla.<\/p>\n

2. Z\u00e1sady pro refundaci<\/h3>\n

N\u00e1rok na refundaci: Na refundaci m\u016f\u017eete m\u00edt n\u00e1rok v n\u00e1sleduj\u00edc\u00edch p\u0159\u00edpadech:<\/p>\n

Nespr\u00e1vn\u00e9 polo\u017eky: Odeslali jsme nespr\u00e1vn\u00e9 produkty. Po\u0161kozen\u00e9 polo\u017eky: Produkty byly po\u0161kozeny b\u011bhem p\u0159epravy. Chyb\u011bj\u00edc\u00ed polo\u017eky: V objedn\u00e1vce chyb\u011bly polo\u017eky. (Upozor\u0148ujeme, \u017ee n\u011bkter\u00e9 objedn\u00e1vky mohou b\u00fdt odesl\u00e1ny ve v\u00edce bal\u00ed\u010dc\u00edch. Podrobnosti najdete v e-mailech s potvrzen\u00edm objedn\u00e1vky.) Zna\u010dn\u00fd rozd\u00edl: Obdr\u017een\u00fd produkt se v\u00fdrazn\u011b li\u0161\u00ed od obr\u00e1zku na na\u0161ich webov\u00fdch str\u00e1nk\u00e1ch. (Upozor\u0148ujeme, \u017ee v d\u016fsledku rozd\u00edl\u016f v obrazovk\u00e1ch po\u010d\u00edta\u010d\u016f a nastaven\u00ed za\u0159\u00edzen\u00ed se mohou vyskytnout drobn\u00e9 barevn\u00e9 odchylky.)<\/p>\n

Po\u0161tovn\u00e9: Po\u0161tovn\u00e9 se obecn\u011b nevrac\u00ed.<\/p>\n

Zpracov\u00e1n\u00ed refundace: Refundace budou zpracov\u00e1ny do 2 pracovn\u00edch dn\u016f od obdr\u017een\u00ed vr\u00e1cen\u00e9ho zbo\u017e\u00ed.<\/p>\n

Zp\u00e1te\u010dn\u00ed po\u0161tovn\u00e9: Za n\u00e1klady na zp\u00e1te\u010dn\u00ed po\u0161tovn\u00e9 odpov\u00edd\u00e1te vy, pokud nebyly polo\u017eky po\u0161kozeny b\u011bhem p\u0159epravy.<\/p>\n

Adresa pro vr\u00e1cen\u00ed: Pro z\u00edsk\u00e1n\u00ed adresy pro vr\u00e1cen\u00ed n\u00e1s pros\u00edm kontaktujte prost\u0159ednictv\u00edm kontaktn\u00edho formul\u00e1\u0159e na https:\/\/www.pandasilk.com\/cs\/contact\/<\/a><\/p>\n

3. N\u00e1klady na dopravu<\/h3>\n

Prod\u00e1vaj\u00edc\u00ed hrad\u00ed zp\u00e1te\u010dn\u00ed po\u0161tovn\u00e9: Pokud je vr\u00e1cen\u00ed nebo v\u00fdm\u011bna zp\u016fsobeno chybou z na\u0161\u00ed strany (nespr\u00e1vn\u00e9 polo\u017eky, po\u0161kozen\u00e9 polo\u017eky, chyb\u011bj\u00edc\u00ed polo\u017eky), uhrad\u00edme n\u00e1klady na zp\u00e1te\u010dn\u00ed po\u0161tovn\u00e9 do na\u0161\u00ed pobo\u010dky v Chengdu, CN.<\/p>\n

Z\u00e1kazn\u00edk hrad\u00ed zp\u00e1te\u010dn\u00ed po\u0161tovn\u00e9: Pokud vrac\u00edte zbo\u017e\u00ed z d\u016fvodu zm\u011bny n\u00e1zoru (bez probl\u00e9m\u016f s kvalitou), odpov\u00edd\u00e1te za n\u00e1klady na zp\u00e1te\u010dn\u00ed po\u0161tovn\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"

Z\u00e1le\u017e\u00ed n\u00e1m na tom, abyste m\u011bli pozitivn\u00ed z\u00e1\u017eitek z nakupov\u00e1n\u00ed. Pokud nejste s n\u00e1kupem zcela spokojeni, jsme tu, abychom v\u00e1m pomohli. Nab\u00edz\u00edme jednoduch\u00e9 vr\u00e1cen\u00ed a refundace, kter\u00e9 podl\u00e9haj\u00ed ur\u010dit\u00fdm podm\u00ednk\u00e1m uveden\u00fdm v na\u0161ich z\u00e1sad\u00e1ch n\u00ed\u017ee. V p\u0159\u00edpad\u011b jak\u00fdchkoli dotaz\u016f nev\u00e1hejte kontaktovat n\u00e1\u0161 t\u00fdm z\u00e1kaznick\u00e9 podpory. 1. Z\u00e1sady pro vr\u00e1cen\u00ed zbo\u017e\u00ed Obecn\u00e9: Vzhledem k vysok\u00fdm n\u00e1klad\u016fm<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-128102","page","type-page","status-publish","hentry","prodpage-classic"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.pandasilk.com\/cs\/wp-json\/wp\/v2\/pages\/128102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pandasilk.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pandasilk.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pandasilk.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pandasilk.com\/cs\/wp-json\/wp\/v2\/comments?post=128102"}],"version-history":[{"count":0,"href":"https:\/\/www.pandasilk.com\/cs\/wp-json\/wp\/v2\/pages\/128102\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.pandasilk.com\/cs\/wp-json\/wp\/v2\/media?parent=128102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}