Description

  • Closure: Envelop Closure
  • Fabric: 30 momme pure mulberry silk
  • International Certification: OEKO-TEX Standard 100

Difference Between Oxford and Housewife Pillowcases

We have 2 styles of pillowcases: Oxford and Housewife Pillowcases, you can select whichever you like.

  • Housewife Pillowcases have a sewn edge, which fits snugly to the pillow
  • Oxford Pillowcases have a fabric border around the edge, usually around 5cm

Difference Between Oxford and Housewife Pillowcases

Silk Pillowcases Care Instructions

  • Machine-washable in cold water on most gentle cycle available.
  • Use neutral or special detergent for silk.
  • Minimize spin time.
  • Hang dry if possible.
  • Tumble dry on a cool setting if using drying machine. Avoid drying for extended period of time.
  • Iron when slightly damp using a cool setting. Always iron on the inside.
  • Keep out of touch of pets/sharp objects.

Colors

  • 30mm Black Silk Pillowcases
  • 30mm White Silk Pillowcases

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Shipping Method

In addition to shipping time, there is generally 2-3 days processing time.

For silk sheets, we use DHL express, shipping time 3-5 days.

For silk comforters, we use EMS, shipping time 7-10 days.

Return & Refund

1. Return Policy

In case of shipping wrong items, missing item or item damaged during shipping, please contact us immediately to report the error or damage. You need to provide photos of the products to prove that we shipped the wrong items or damaged during shipping. We will exchange the items or you return the products and get full refund.

If the products have quality issues, we will either offer you a full refund (for bedding products) or exchange (for sleepwear), no questions asked. Silk clothing not eligible due to the products' private nature.

2. Refund Policy

You may ask for refund under the following circumstances:

  • We shipped the wrong products.
  • Products damaged during shipping process.
  • Missing Items. (Sometimes we ship products in two or more packages, please check our communication emails.)
  • Products don't match the picture on website. (Note: There is minor color difference due to computer screen resolution or devices you use.)

Note:

  • Refund processing time: 2 business days after we received the returning products.
  • You must return (ship back) the product unless it's damaged during shipping process. About shipping cost, check the following policy.

3. About Shipping Cost

  • If exchange / return of products are caused by above reason, seller will pay the shipping cost back to China (where seller is located).
  • If customers dislike the products received (no quality issue) and want to exchange items, customers need to pay the shipping fee (shipping back to seller) themselves.

4. We are always ready to hear from you

Feel free to contact us https://www.pandasilk.com/contact/

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