Shipping Method
In addition to shipping time, there is generally 2 days processing time.
Country | Shipping Method | Time |
United States (US) | DHL/ UPS/ FEDEX | 3-7 Working Days |
United Kingdom (UK) | DHL/ UPS/ FEDEX | 3-7 Working Days |
Canada | DHL/ UPS/ FEDEX | 3-7 Working Days |
Australia | DHL/ UPS/ FEDEX | 3-7 Working Days |

Return & Refund
All requests should be made within 7 days after receiving the products.
1. Return Policy
In case of shipping wrong items, missing item or item damaged during shipping, please contact us immediately to report the error or damage. You need to provide photos of the products to prove that we shipped the wrong items or damaged during shipping. We will exchange the items or you return the products and get full refund.
If the products have quality issues, we will either offer you a full refund (for bedding products) or exchange (for sleepwear), no questions asked. silk lingerie not eligible due to the products' private nature.
2. Refund Policy
You may ask for refund under the following circumstances:
- We shipped the wrong products.
- Products damaged during shipping process.
- Missing Items. (Sometimes we ship products in two or more packages, please check our communication emails.)
Note:
- Refund processing time: 2 business days after we received the returning products.
- You must return (ship back) the product. About shipping cost, check the following policy.
3. About Shipping Cost
- If exchange / return of products are caused by above reason, seller will pay the shipping cost back to China (where seller is located).
- If customers dislike the products received (no quality issue) and want to exchange items, customers need to pay the shipping fee (shipping back to seller) themselves.
4. We are always ready to hear from you
Feel free to contact us https://www.pandasilk.com/contact/
Reviews
There are no reviews yet.