Return Policy

We’re committed to ensuring you have a positive shopping experience. If you’re not completely satisfied with your purchase, we’re here to help. We offer straightforward returns and refunds, subject to certain conditions outlined in our policy below. Please don’t hesitate to contact our customer support team with any questions.

1. Return Policy

General: Due to the high cost of manufacturing silk fabric, we generally do not accept returns for orders placed due to a change of mind. Please carefully consider your purchase before placing an order.

Order Errors: If you receive incorrect, missing, or damaged items, please contact us immediately with photos of the FedEx label and any damage. We will promptly exchange the items or ship the missing ones.

Quality Issues:

  • Bedding: For quality issues with bedding products, we offer a full refund.
  • Sleepwear: For quality issues with sleepwear, we offer an exchange.
  • Underwear: Due to the nature of the product, we do not accept returns or exchanges for silk underwear.

2. Refund Policy

Eligible for Refund: You may be eligible for a refund in the following circumstances:

  • Incorrect Items: We shipped the wrong products.
  • Damaged Items: Products were damaged during the shipping process.
  • Missing Items: Items were missing from your order. (Please note that some orders may be shipped in multiple packages. Refer to your order confirmation emails for details.)
  • Significant Discrepancy: The product received significantly differs from the image on our website. (Please note that minor color variations may occur due to differences in computer screens and device settings.)

Shipping Fees: Shipping fees are generally not refundable.

Refund Processing: Refunds will be processed within 2 business days of receiving the returned items.

Return Shipping: You are responsible for the return shipping costs unless the items were damaged during shipping.

Return Address: To obtain the return address, please contact us through the contact form at https://www.pandasilk.com/contact/

3. Shipping Costs

Seller Pays Return Shipping: If the return or exchange is due to an error on our part (incorrect items, damaged items, missing items), we will cover the return shipping cost to our location in Chengdu, CN.

Customer Pays Return Shipping: If you are returning items due to a change of mind (no quality issues), you are responsible for the return shipping costs.